Shipping policy

Shipping Policy

At CSR, we're committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–2 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Some special-order or backordered items may require additional processing time. If so, we'll notify you as soon as possible.

Shipping

We ship throughout the United States using trusted carriers such as UPS, FedEx, and USPS.
International orders are usually shipped via UPS, FedEx. USPS, and DHL.
Shipping costs are calculated at checkout based on your location and the selected shipping method.
Expedited shipping options are available on eligible orders or please contact us directly for more information.

Tracking

Once your order ships, you'll receive a confirmation email with tracking information so you can monitor your delivery.

Delivery Times

Estimated delivery times vary by carrier and destination. While we work hard to ensure timely delivery, Control Refined is not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 2 business days of delivery (or the expected delivery date). We'll work with the carrier to help resolve the issue as quickly as possible.

Incorrect Shipping Information

Please verify your shipping address before placing your order. Control Refined is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.